Lexmark firmware update to be investigated Jan 13, 2011 08:48 by Matt Bird
Lexmark are to be investigated by the Office of Fair trading and the Trading Standards Institute, due to a huge number of complaints from customers whom have downloaded the new firmware update to find it is blocking the use of third-party cartridges.
The outcome of this case will be of huge interest to not just users of Lexmark ink cartridges, but any individual with printer ink cartridge demands for their business or household.
A decision either way in this investigation will have huge ramifications in the printing industry, potentially opening the floodgates for other manufacturers to follow suit.
Lexmark have been unable to comment thus far, but expect some “this is not an anti-competitive activity” noises to come from them soon.
This update at present seems to be linked to printers which take the Lexmark 100 ink cartridge range.
We advise all customers to avoid implementing this update (as I have on my pro 208), and ensure you can still enjoy competitive pricing and actual choice when looking to refill your machine!