A question we encounter hundreds of times a week is a simple fear for many consumers: Does the use of compatible cartridges void my printer warranty? As you’d expect, the answer is murky, and it depends which warranty you are referring to.
Before you get into the nitty gritty
We hate the confusion and uncertainty behind this so we make it incredibly simple for anyone ordering from Stinkyink.
For any and all orders from Stinkyink, your 1 year money back guarantee covers your products AND your printer.
That's all there is to it. You can use originals, third party cartridges, anything you want. If it came from Stinkyink then your printer is covered too. Nice and easy!
If you were silly enough to purchase from someone other than us, you'll need to check the details below. Good luck getting it sorted :)
My printer was purchased within 12 months
A manufacturer is legally required to give a 1-year guarantee on electrical products. They cannot have anti-competitive terms here.
If your printer was purchased within 12 months, the supplier has to PROVE that the third party cartridges caused the fault with the printer. They cannot just state “you used a compatible, we’re not helping”. Read your warranty and bring their attention to the details, likely in the form of “warranty does not apply if damage is caused by non-original products”.
They should arrange an engineer visit to determine the fault and what caused it. If it’s the printer fault, great, they’ll sort it. If it is the cartridges then your supplier guarantee will cover it.
My printer is in an extended warranty after 12 months from purchase
These optional warranties are provided by the manufacturer and they can set their own terms. This means that they can void your warranty for using third party cartridges. In this case follow these tips.
- Contact your manufacturer – it may be a known printer fault (e.g. Kodak printheads cracking)
- If they refuse to help, contact your supplier explaining the problem.
- If there’s a chance the consumable caused it, they will arrange an independent engineer to fix the issue and find the fault (as they should guarantee their products)
- If the cartridge was the cause your supplier guarantee should cover it
- If the printer is at fault, you have an engineers report to talk to the manufacturer about.
Important note: If the engineer is confident it is a printer fault you will have a much higher chance of success talking to the manufacturer if you have original cartridges in the machine when they look to resolve the issue.
I'm in America, what about me?
Americans have it easy, it is simply illegal for a manufacturer to void a warranty with anti-competitive practices. It is stipulated in the Magnuson-Moss Warranty Improvement Act. United States Code Annotated Title 15 Commerce and Trade Chapter 50 Consumer Product Warranties 15. Section 2302.
(c) No warrantor of a consumer product may condition his written or implied warranty of such product on the consumer’s using, in connection with such product, any article or service (other than article or service provided without charge under the terms of the warranty) which is identified by brand, trade or corporate name; except that the prohibition of this subsection be waived by the commission if: 1) The warrantor satisfies the Commission that the warranted product will function properly only if the article or service so identified is used in connection with the warranted product, and 2) The Commission finds that such a waiver is in the public interest.