Frequently Asked Questions

Ordering

Delivery

Cartridge FAQ's

Ordering

What cards do you accept?

We accept all major credit and debit cards and PayPal payments (you can also pay by card over the phone). We do not accept American Express.

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Is my card information secure?

Here at Stinkyink, all credit card details are passed through a system called DataCash (by Mastercard), making your money more secure than if you were to use your card on the high street. We don’t store any of your credit card details, and our entire site is checked daily by Hackersafe to ensure your privacy and security.

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When will my order be shipped?

All orders placed before 4pm are shipped the same day, Monday to Friday. Orders placed after 4pm or at the weekend are shipped as soon as possible the next working day morning (so weekend orders are shipped Monday morning).

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Do I get a VAT invoice?

We despatch a full VAT invoice to your email address when we have processed your order. If you do require any additional information then simply drop us a call or email and we can provide anything you require.

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Can we open a business account with you?

Of course you can. Simply drop us a call or email and request a credit application form, and we'll send one over to you immediately. Once you've filled it in, send it back and we'll give you an answer within that day.

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Can I set up a school account?

Schools and government funded bodies can set up accounts with us by simply calling or emailing our sales team, who will take you through the simple process step by step.

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What is your VAT number?

Our VAT number is GB 786 6380 77, however it is also printed at the top of each invoice that we send out, and at the bottom of each page of our website.

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Delivery

How and when will my order be delivered?

We ship all orders by Royal Mail, with most orders arriving the next working day, and all arriving within five working days. We are so confident in our delivery speeds that if you do not receive your order within 5 working days of it being shipped, we will send your order again for FREE. (Applies to UK orders only) Click here to read our full Delivery information.

For a small fee you can pay to upgrade to a next day service, ensuring it appears with you on the next working day (on orders before 4pm).

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How much does it cost to ship next-day delivery?

Upgrading to a next day service costs £1.99 + VAT, meaning your order will go out with Royal Mail's Tracked 24 service. For an extra 30p you can protect your order against incorrect delivery by requiring a signature.

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What are your Shipping services for Scottish Highlands, Islands, Northern Ireland and Channel Islands?

Free delivery works as standard to these addresses, but expedited deliveries are a 2-day service as you would expect.

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Do you ship to Europe?

We ship to most members of the EU, unfortunately excluding the Czech Republic. European Delivery starts at £15.99 + VAT on all orders, but can vary by country depending on taxes etc. Just head to the checkout and select your country to see an accurate figure.

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Are there any hidden costs?

None whatsoever. Our website displays prices both before and after VAT is added, and all regular delivery is free.

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I haven’t received my order, what’s happened to it?

If your free delivery does not arrive within 5 working days, let us know and we will despatch a replacement order for free. If you paid to upgrade your delivery and delivery was not attempted we will refund your delivery charge and give you a goodwill discount for your next order.

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Cartridges

What does Original or OEM stand for?

OEM stands for ‘Original Equipment Manufacturer,’ which means that they are made for a specific line of machines by the same producer as the machine itself. So a genuine HP ink means that ink was made by HP for a HP printer.

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What is a compatible cartridge?

A compatible cartridge is a brand new cartridge made by a third party company. So a compatible HP ink is a cartridge made by someone other than HP, as a direct replacement for a genuine HP version. We quality test extensively and only sell the best compatibles available, giving you the best cartridges for your money.

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What is a remanufactured or refilled cartridge?

‘Remanufactured’ and ‘Refilled’ are simply different names for the same thing. These are recycled cartridges that have been collected by a third party cleaned, refilled, and rigorously tested to ensure they meet the same high standards as they did when they were first produced.

A ‘compatible’ cartridge is one that is made entirely afresh, and has not been recycled, produced by a third party for a certain printer.

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Can using compatible/remanufactured cartridges affect my warranty?

Not for 1 year. A manufacturer is legally required to give a 1-year guarantee on electrical products that cannot have anti-competitive terms in, so your 1-year warranty is completely safe.

If your printer is over a year old and in an optional extended warranty it can be affected, so we guarantee your printer performance. In the very unlikely event our product causes an issue with your printer we will replace it.

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How many pages will my cartridges print?

This changes by printer and item, so you'll see clear expected page yields for everything on our website.

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