Frequently Asked Questions

Ordering & Delivery FAQ's

Cartridge FAQ's

Accounts FAQ's

Troubleshooting FAQ's

Ordering & Delivery

What methods of payment does your website accept?

We accept all major credit and debit cards except for American Express. We also do not accept Paypal payments. We apologise for this inconvenience and hope it does not stop you from enjoying our product offers.

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Your website is great and all, but I would rather pay with a cheque; how do I do this?

If you are a customer without a business account (which you likely are) then the easiest way to pay via cheque is to get in touch with us first and we can generate a pro-forma quotation for you. Once this is in place, we can tell you the amount needed for your cheque payment, and the address to post this to. Once we receive the cheque, we will process your order as normal and get it despatched for you as soon as possible.

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I want to pay by card, but I don’t have the internet, what can I do?

Simply give our Sales team a call on 0844 414 4141, and they’ll take you through the process over the phone. This rarely takes any more than ten minutes, with our Sales team ready to help you with any queries about your order as well.

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Is my credit card information secure?

Here at Stinkyink, all credit card details are passed through a system called DataCash, making your money more secure than if you were to use your card on the high street. We don’t store any of your credit card details, and our entire site is checked daily by Hackersafe to ensure your privacy and security.

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When will my order be shipped?

All orders received before 4pm on working days (usually Monday to Friday, with the exception of bank holidays), when the item is in stock, will be shipped the very same day. That is our guarantee, and we support it by our speed promise. If we do not ship your order the same working day it is placed, and the item is in stock and placed before 4pm, we will fully refund the price whilst still posting out your items. An unbeatable service.

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How and when will my order be delivered?

We ship all orders by Royal Mail First Class at no extra cost to you, with most orders arriving the next working day, and all arriving within five working days. We are so confident in our delivery speeds that if you do not receive your order within 5 working days of it being shipped, we will send your order again for FREE. (Applies to UK orders only) Click here to read our full Delivery information.

For a small fee we can deliver your order to you by courier, ensuring it appears with you on the next working day (on orders before 4pm).

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What are your Shipping services for Scottish Highlands, Islands, Northern Ireland and Channel Islands?

Next Day Courier Services are unavailable for these areas. Any Courier option chosen which ships to these locations will be a 2-day service. We also provide a reliable free delivery service which should be more than suitable for your needs.

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Do you ship to Mainland Europe?

Mainland Europe (including Republic of Ireland) :

We ship to most members of the EU, unfortunately excluding the Czech Republic, however there are some unavoidable limitations:

- We only ship Ink cartridges to mainland Europe, at present no system is in place for supplying Toner.

- No next-day courier service is available. It can take up to 15 Working Days for your Cartridges to arrive. (Please note, due to reactions to the recent cartridge-bomb incident, foreign deliveries may experience a small delay and take up to 20 working days to arrive. We apologise for any inconvenience this may cause.)

- European Delivery costs are £15.99 + VAT on all orders.

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How much does it cost to ship next-day delivery?

Postal charges tend to be variable depending on the number and size of the items ordered, however there is a minimum cost for next-day delivery of £5.99. The quickest way to tell how much it will cost for your personal order is to use the website, as if ordering normally, and the cost of the postage will show up automatically before it asks for any card details.

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What about Europe?

Postage costs to Europe are £15.99 + VAT on any orders. Please note this is not a Next Day service and it can take up to 15 Working Days for the items to arrive. (Please note, due to reactions to the recent cartridge-bomb incident, foreign deliveries may experience a small delay and take up to 20 working days to arrive. We apologise for any inconvenience this may cause.)

It is advisable not to order our refilled inks if at any point they are likely to be delivered by air at any stage of their journey, as the cargo hold pressure has been known to have an adverse affect upon them. We haven’t had this issue with any original inks to date.

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Are there any hidden costs?

None whatsoever. Our website displays prices both before and after VAT is added, and all regular delivery is free.

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I require a VAT receipt with my order, can you provide one?

We despatch a full VAT invoice to your email address when we have processed your order. If you do require any additional information then simply drop us a call or email and we can provide anything you require.

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What is your VAT number?

Our VAT number is GB 786 6380 77, however it is also printed at the top of each invoice that we send out, and at the bottom of each page of our website.

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I haven’t received my order, what’s happened to it?

Stinkyink makes every effort to have your cartridges with you promptly, sending all orders by Royal Mail First Class for free, with most orders arriving the next day. Unfortunately however, we can’t control the Royal Mail and some orders can take up to five working days to arrive.

If your order takes longer than this to arrive then please don’t hesitate to contact us, either by email, phone or LiveChat, and we’ll do our utmost to sort out the problem.

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Cartridges

What does OEM stand for?

OEM stands for ‘Original Equipment Manufacturer,’ which means that they are made for a specific line of machines by the same producer as the machine itself. We stock such OEMs as HP, Canon, Lexmark, and many other recognisable names.

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What is a compatible cartridge?

A compatible cartridge is simply a printer ink cartridge (or toner cartridge) created for a certain range of machines by a third party – not by the initial producer of the printer. They all go through testing and meet stringent quality requirements just like OEM cartridges and work in much the same way, last just as long, and print to just as high a standard, but are almost always considerably cheaper.

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What’s the difference between Remanufactured, Refilled, and Compatible cartridges?

‘Remanufactured’ and ‘Refilled’ are simply different names for the same thing. These are recycled cartridges that have been collected by a third party cleaned, refilled, and rigorously tested to ensure they meet the same high standards as they did when they were first produced.

A ‘compatible’ cartridge is one that is made entirely afresh, and has not been recycled, produced by a third party for a certain printer.

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Can using compatible/remanufactured cartridges cause me problems?

No, or at least, it shouldn’t. The very few issues we see are usually isolated problems with an individual item, and many of the others can be solved with simple procedures that you can do at home, such as running a cleaning cycle, wiping the ‘Smart Chip’ to ensure it is clean, and making sure that the cartridge is mounted correctly in the printer.

Most printer manufacturers will threaten to void the warranty of any machine that has been used with compatible cartridges, however it is illegal for them to actually carry out this threat, so they cannot void your manufacturer's warranty, or otherwise stop you from using remanufactured or compatible cartridges in products that they originally made.

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What is a refill kit?

A cartridge refill kit is a cheap and effective way to recycle your own used ink cartridges, providing you with all you need to refill empty cartridges. Each pack costs about the same as a compatible cartridge, but can usually refill up to six cartridges – a very good saving.

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How many pages will my cartridges print?

There is no simple answer to this, as it changes by machine, cartridge size, printing purposes, and many other factors. However, some cartridges (HP originals and inkrite toners being a good example) give an approximate page yield.

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Accounts

Can we open a business account with you?

Of course you can. Simply drop us a call or email and request a credit application form, and we'll send one over to you immediately. Once you've filled it in, send it back and we'll give you an answer within that day.

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I represent a school; how do I set up an account with you?

Schools and government funded bodies can set up accounts with us by simply calling or emailing our sales team, who will take you through the simple process step by step.

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Troubleshooting

My printer doesn’t recognise the cartridge, what can I do?

The first thing to check is that the cartridge is compatible with the printer in question. If you are unsure, you can always contact us, and we can advise accordingly.

Another common error is in not putting the cartridge in properly; some printers require a little more force than others to get the cartridge to fit, and many people are understandably reluctant to put some more strength behind it, in fear of damaging an expensive piece of technology (that’s not to say that we encourage customers to go and put excessive force into fitting their ink).

If the cartridge has a copper contact plate you can try cleaning it with a small rubber or piece of cloth, then attempting to install the cartridge again. This is a common ‘fix’ for Epson printers. Please note that most issues are on a single cartridge, so try to avoid installing more than 1 cartridge at a time. That way, in the unlikely event you havea problem, you know which cartridge it is straight away.

As with many machines, turning it off and back on again after a few minutes can help it to clear its memory and work again.

Finally, most printers have a print head cleaning program, accessible either on the printer itself or in the attached computer,depending on make and model. This, with the ink cartridge installed, can be ran three or four times (for best results) to clean the heads and to push ink through, clearing any blockage.

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I’ve just installed four cartridges into my printer, and it won’t recognise them, what can I do?

We recommend replacing cartridges one at a time, as if one of the cartridges has a faulty chip then the printer will likely reject all of them. If your printer is unable to automatically work out which colour is causing the problem, it is recommended that you reinstall the empty cartridges, and replace them one at a time with the new ones.

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