Xerox flying high with British Airways November 24, 2011 12:00 by Rob Williams

Printer ink manufacturer Xerox is helping British Airways to reduce it digital printing, scanning and mailing costs.

A five-year deal will see the printing firm tackle the airline's mail-handling operation by managing the delivery of internal and external post, while also speeding up the production of in-flight printed materials.

"British Airways has a culture of consistently improving customer service, and we expect our providers to support us in keeping this level of commitment," said Mark McCarthy, procurement executive at British Airways.

"With Xerox focused on printing and streamlining our document processes, we can use our energy and time to focus on bringing British Airways customers the best service in the sky."

Meanwhile, Xerox has partnered with MITIE Business Services to create a mail and distribution services hub in Uxbridge to accommodate over one million items processed through the airline's mail-handling operation at London Heathrow and London Gatwick airports.

An existing agreement between the airline and Xerox will retained, for delivery of printed materials such as technical publications, in-flight services and training manuals, as well as payroll printing. These operations - handling around 26 million documents a year - will also be run from the Uxbridge facility.

Posted by Andy Warburton